Sustainability Report / 2024

Uzbektelecom JSC considers the development of professional competencies and staff training to be a key condition for sustainable development. The successful and stable operation of the Company is directly linked to the level of training of its employees, whose knowledge and skills meet current production and commercial requirements.

To ensure the professional growth of its employees, Uzbektelecom JSC develops an annual training plan that includes a wide range of advanced training courses focused on meeting the current requirements and objectives of the Company. During 2024, Uzbektelecom JSC continued its systematic work to develop the professional skills and knowledge of its employees. During the reporting period, 4,295 employees underwent training and retraining at training centers both in the Republic of Uzbekistan and abroad. The total amount spent on these purposes exceeded 1,526 million sum per year.

As part of targeted training:

39 employees were trained in republican educational institutions,
and 8 employees in foreign institutions.

In terms of advanced training and retraining:

4,063 employees were trained in republican centers,
185 employees were trained at foreign institutions.

In addition, the Company itself organized internal seminars, conferences, foreign language courses, technical training, and practical classes for 12,193 employees. More than 25 million sum was allocated for these purposes.

In accordance with the 2024 Professional Development Plan, training sessions were held in the following areas:

Economics, finance, and management in the field of information and communication technologies;
1C — Accounting (for accountants);
Marketing and service provision in the field of information and communication technologies;
Modern information and communication technologies (for technical staff);

Information security;
Social and legal aspects of telecommunications;
Design, construction, and maintenance of telecommunications networks.

Share of employees who underwent training out of the total number of employees in 2021–2024, units

Staff	2021	2022	2023	2024	Deviation, %
Percentage of employees who have undergone training, %	85	88	95	98	0.03
Total trained, persons	14,765	15,554	16,636	16,488	0.12

Special attention is paid to cooperation with educational institutions, both local and foreign. Since 2003, the Company has been actively cooperating with St. Petersburg State University of Telecommunications, where five students from the Company are studying in the 2023/2024 academic year. Regular industrial and pre-diploma internships are held for students of Tashkent University of Information Technologies and technical college students in the field of ICT.

At the same time, support for employees with secondary specialized education continues. by the end of 2024, 500 employees will be studying part-time at the Tashkent University of Information Technologies named after Muhammad al-Khwarizmi and its branches, and another 240 employees will be studying part-time at Puchon University in Tashkent.

Investments in training

Investments in staff training in 2021–2024, thousand sum.

Indicators, thousand sum	2021	2022	2023	2024	Deviation, %
Investment in staff training	707,280	5,918,934	3,893,149	1,526,220	-1.56
Targeted training of personnel in higher education institutions	365,211	395,571	581,322	987,892	0.7
Advanced training at training centers	323,249	5,409,123	3,301,527	513,128	-0.85
Training courses and seminars organized at the enterprise	18,820	114,240	10,300	25,200	1.45

Uzbektelecom JSC implements a policy of encouraging and financially supporting employees aimed at developing their professional and academic competencies. Upon successful completion of international professional exams on the first attempt, employees are reimbursed for the actual costs incurred for exam fees, preparatory courses (if any), etc.

In addition, in accordance with Order №-415 dated December 17, 2024, employees who have:

an academic degree (PhD, candidate or doctor of science), or
an international certificate in a professional field is entitled to a monthly salary supplement.

Personnel development and training

Investments in training